Metro PCS

Metro PCS Customer Service Number

Metro PCS Customer Service Phone Number (888) 863-8768

The customer service department is open 24 hours a day, 7 days a week

For making insurance claims on Metro phones: (866) 862-3397 or go online


Recently purchased by T-Mobile and well known for their famous “NO CONTRACT” cell phone plans, Metro PCS has become a major player in the wireless arena.


Make Metro PCS bill payments by mail…


MetroPCS Wireless, Inc.
PO Box 5119
Carol Stream, IL 60197-5119


Please note there is a different mailing address for other types of inquiries, the above address is specifically for sending bill payments only.

How to Get Your Issue Resolved with Metro PCS


The business strategy that founded Metro PCS is very simple; to provide unlimited wireless service with no contracts and no credit checks for a flat monthly rate. There should be very minimal billing inquiries since the pricing plan is so simple and the costs are presented very straightforward and up-front so customers know exactly what to expect. Other wireless carriers have complex billing practices that confuse and enrage customers, but Metro customers enjoy the simplicity of one flat rate without many options to add on additional services with recurring monthly charges. If an issue does arise and it cannot be resolved quickly or at a local Metro retailer it is advised that the customer call the Metro customer service number during off-peak hours to reach a live representative and get help.


What Issues Can I Find Answers to Online?


Common issues that customers can be resolved online include finding out the status of a previously submitted mail in rebate by using Metro’s Rebate Tracker online. The information regarding Metro’s insurance policy for smartphones can also be found on their website under Metro GUARD.