When you call an 800 number to get a service, get help, or buy a product, the company gets billed for the call. A toll-free number is a courtesy that companies have extended to their consumers for as many decades. While consumers enjoy being able to talk to a business and not paying a dime, sometimes long waiting periods to get service diminishes the cost-benefit of toll-free numbers.
The internet is full of horror stories of customers who were put on hold for hours on end. Although the lady on the